Due to the nature of our services, all products and services offered by Brain10xcel, including DMIT and psychometric tests, career counseling, and training programs, are non-returnable. Once a service has been availed, it cannot be returned or exchanged under any circumstances.
Refund Policy
- Services Already Availed
Refunds are not processed for services that have already been delivered or partially used. This includes test reports, counseling sessions, or training materials that have been accessed. - Unutilized Services
If a payment has been made but the service has not been availed, the client may request a refund by contacting Brain10xcel’s support team within 7 days of the payment. Approved refund requests will be processed to the client’s registered bank account within 7 working days after verification. - Subscription or Long-Term Programs
No refunds will be granted for ongoing or partially completed programs unless specified in the program’s terms at the time of enrollment. - Cancellation by Brain10xcel
If Brain10xcel cancels a scheduled service due to unforeseen circumstances, clients will have the option to reschedule the service or request a full refund. - Disputes
Any disputes regarding refunds will be handled in accordance with Brain10xcel’s internal grievance redressal mechanism.
Refund Request Process
- Refund requests can be initiated by emailing support@brain10xcel.com with proof of payment and the reason for the request.
Once the request is received, it will undergo verification, and the client will be notified of the outcome within 3 working days.